Shipping and Returns


We offer Australia wide shipping. 

Standard delivery service is during business hours Monday to Friday excluding public holidays. 

For any out of office hours or weekend delivery requirements, please contact us at 1300 997 747 or email

Standard delivery time frame for stocked items to Metro Regions is between 3-15 business days with most items delivered between 3-7 business days (depending on items, quantities ordered and distance from the closest warehouse location).

For any urgent delivery requirements, please contact us at 1300 997 747 or email

All orders are delivered to ground floor/ loading dock and front door deliveries as per standard transport practices, unless otherwise agreed and arranged prior to dispatch. Additional charges may incur for this as we need to send appropriate vehicle and may need to send additional men to perform the work.

We endeavour to consolidate all items in an order for one delivery, however if you order multiple items from our website, you may receive multiple deliveries shipped by multiple freight carriers as items may be sent from different warehouse locations.

Shipping Costs

To calculate your delivery costs, please add items you wish to purchase to shopping cart and use the shipping calculator with your delivery post code. Delivery costs are based on the number of items, weight and delivery post code.

For bulk orders, regional areas and post codes falling out of the Metro Regions, please get in touch at 1300 997 747 or e mail us at with your enquiry with post code and delivery details to receive shipping charges. 

*Please note we do not deliver to PO Boxes.

We are not able to redirect any deliveries once dispatched and the company will charge customer for any other delivery costs for re-sending and/or storage if incorrect address was provided or delivery could not be accepted on the day of delivery.

All items are delivered flat packed unless stated otherwise or organised prior to ordering.

Due to the size and weight of some orders they will be delivered on a pallet/crate. If your order is delivered on a pallet/crate, we, nor the freight company are responsible for the removal of the pallet/crate.

To organise a pick up for your order in Sydney, Melbourne, Brisbane, Adelaide and Perth, click HERE

Installation/ Assembly 

We recommend professional installation/ assembly of all commercial furniture.

To arrange for professional placement, installation and assembly of products and rubbish removal, please call us at 1300 997 747 or e mail us at

Returns Policy

Manufacturing Fault

If a manufacturing fault is present, Office Furniture Company will replace/fix/ return and refund the item(s) at no cost to you.

Please note that if a manufacturing fault is present – Office Furniture Company must be notified in writing within 3 business days of your receiving of the product. 


In the unlikely event that your product arrives damaged after it has been shipped to you, please take photos/ videos clearly showing the damage and email us at along with your order number within 3 business days of receiving your shipment. If we are notified later than 3 business days after you receive the products, or if the item has been opened/installed/used, we will not be able to repair or replace the items.
If we determine that the product was damaged in transit, the type of remedy we offer will depend upon the circumstances. We will determine the outcome at our sole discretion and may offer a repair, compensation, replacement, or refund.

Any date and time indicated by the company for delivery is an estimate only and, whilst every effort will be made to deliver on time, the company will not be liable for the consequences of any delay.

Upon arrival of your product, please inspect to confirm all items are included and note any damage to the packaging as well as any damage to the item itself. If you feel that the damage to an item is too severe please refuse the product and get in touch with us. There is no need to refuse all delivered packages if they are in good condition.
Any refund is made back to the payment option you chose with your original order.

Please do not attempt to return the items before speaking with the company as you may be responsible for any associated expenses.

Warranty Information 

For warranty purposes, Office Furniture Company acts as agent for the manufacturers we represent and will manage the warranty claim process on behalf of our customers. We work closely with suppliers to ensure all products have appropriate warranties. These are usually mentioned on each product description. You are entitled to a replacement or refund if the product has a major failure. The type of remedy we offer in such case is at Office Furniture Company's sole discretion.

If the product is repairable, you will be entitled for free of charge repairs and services. Please email or call us to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to us, you may be responsible for any associated expenses.

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Warranty does not cover any loss or damage to any other equipment or products used in conjunction with these goods.

Change of mind

We recommend you carefully check all sizing and measurements and colors provided on the product description and ensure the product will suit your needs before proceeding with your order.

Office Furniture Company will only accept returns of products that are unopened/uninstalled/unused and still in their original packaging. A re-stocking fee of 25% of the order value will be charged. The customer will be charged any freight costs for delivery by Office Furniture Company (including items with free shipping) and cost to return the product to the warehouse it was dispatched from.

We will accept return claims within 30 days from receipt of goods.

When we receive the returned items in above described acceptable condition, we will process a refund for the order.

Refunds are made to the same credit card or EFT account used to place the order. 

For any questions, please get in touch with the team so they can guide through the return and refund process.


No order may be cancelled except with consent in writing and on terms which will indemnify Office Furniture Company against any losses suffered by Office Furniture Company including a 25% minimum cancellation and restocking fee. 

We reserve the right to cancel any order, products or services at any time for any reason whatsoever.


Once we have received your item, we will inspect it and notify you that we have received your return item.

We will immediately notify you on the status of your refund after inspecting the item.

Best Price Guarantee

We offer a Best Price Guarantee* on all our products. Find a better price and we will beat it. Guaranteed.

We offer this service for prices offered by authorised reseller partners in Australia only. 

The margin by which we beat the price is determined at our sole discretion

Prices compared to online prices or written quotes for same items and for same quantities.

Best Price Guarantee does not include the following:

  • Prices offered by unauthorised resellers
  • Second hand or after market items
  • Counterfeit items, replicas or copies of the items
  • Prices offered by resellers outside Australia or in other currencies
  • Outdated, previous models, end of life products, damaged, discontinued, clearance items, bulk stock and expired quotes
  • Prices offered for any 3rd party services including freight/delivery, storage, installation/ rubbish removal etc.   

Lead Times

In the unlikely circumstance where we require to transfer stocks from interstate or the stock becomes out of stock, the delivery may take longer than 15 business days. 

When ordering products from Office Furniture Company, you agree to indemnify Office Furniture Company against any losses suffered due to product delays. In all matters arising from product delays and / or lead times, you agree to indemnify Office Furniture Company and hold harmless for any damages and losses arising from product delays caused by Office Furniture Company, our suppliers or third party carriers.

For any further details, please visit our Terms of Service page.