Shipping and Returns

Shipping

Standard delivery time frame for stocked items is between 3-15 business days with most items delivered between 3-7 business days (depending on items and quantities ordered).

Standard delivery service is during business hours Monday to Friday excluding public holidays.

Please note that all orders are delivered contact free to ground floor/ loading dock and front door deliveries only unless otherwise agreed and arranged. 

We endeavour to consolidate all items in an order for one delivery, however if you order multiple items from our website, you may receive multiple deliveries shipped by multiple freight carriers as items may be sent from different warehouse locations.

Shipping Costs

To calculate your delivery costs, please add items you wish to purchase to shopping cart and use the shipping calculator with your delivery post code. Delivery costs are based on the number of items, weight and delivery post code.

For bulk orders, regional areas and post codes falling out of the Metro Regions, please get in touch at 1300 997 747 or e mail us at sales@officefurniturecompany.com.au with your enquiry with post code and delivery details to receive shipping charges. 

*Please note we do not deliver to PO Boxes.

We are not able to redirect any deliveries once dispatched and the company will charge customer for any other delivery costs for re-sending and/or storage if incorrect address was provided or delivery could not be accepted on the day of delivery.

All items are delivered flat packed unless stated otherwise.

Due to the size and weight of some orders they will be delivered on a pallet/crate. If your order is delivered on a pallet/crate, we, nor the freight company are responsible for the removal of the pallet/crate.

To organise a pick up for your order in Sydney, Melbourne, Brisbane, Adelaide and Perth, click HERE

Installation/ Assembly 

We recommend professional installation/ assembly of all commercial furniture. To arrange for professional installation and assembly of products, please call us at 1300 997 747 or e mail us at sales@officefurniturecompany.com.au

Returns Policy

If a manufacturing fault is present, Office Furniture Company will replace/fix/ refund the item(s) at no cost to you.

Please note that if a manufacturing fault is present – Office Furniture Company must be notified in writing within 3 business days of your receiving of the product. Returns of items for any other reason, including but not limited to change of mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item, delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason must be approved in writing by Office Furniture Company. 

Damages

In the unlikely event that your product arrives damaged after it has been shipped to you, please take photos/ videos clearly showing the damage and email us at sales@officefurniturecompany.com.au along with your order number within 3 business days of receiving your shipment. If we are notified later than 3 business days after you receive the products, or if the item has been installed/used, we will not be able to repair or replace the items.
If we determine that the product was damaged in transit, the type of remedy we offer will depend upon the circumstances. We will determine the outcome at our sole discretion and may offer a repair, compensation, replacement, or refund.

Any date and time indicated by the company for delivery is an estimate only and, whilst every effort will be made to deliver on time, the company will not be liable for the consequences of any delay.

Upon arrival of your product, please inspect to confirm all items are included and note any damage to the packaging as well as any damage to the item itself. If you feel that the damage to an item is too severe please refuse the product and get in touch with us. There is no need to refuse all delivered packages if they are in good condition.
The customer shall be required to notify us of any delivery damages or shortages or faulty goods within 3 days of delivery, if a customer fails to notify the seller of any delivery damages or shortages or faulty goods within this time frame, the customer shall be deemed to have accepted delivery of all products in good condition.

Any refund is made back to the payment option you chose with your original order.

Please do not attempt to return the items before speaking with the company as you may be responsible for any associated expenses.

Warranty Information 

For warranty purposes, Office Furniture Company acts as agent for the manufacturers we represent and will manage the warranty claim process on behalf of our customers. We work closely with suppliers to ensure all products have appropriate warranties. These are usually mentioned on each product description. You are entitled to a replacement or refund if the product has a major failure. The type of remedy we offer in such case is at Office Furniture Company's sole discretion.

If the product is repairable, you will be entitled for free of charge repairs and services. Please email or call us to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to us, you may be responsible for any associated expenses.

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Warranty does not cover any loss or damage to any other equipment or products used in conjunction with these goods.

Cancellations

No order may be cancelled except with consent in writing and on terms which will indemnify Office Furniture Company against any losses suffered by Office Furniture Company including a 10%-40% minimum cancellation and restocking fee. 

A 5% charge to refund money is payable for all orders. 

We reserve the right to cancel any order, products or services at any time for any reason whatsoever.

Best Price Guarantee

We offer a Best Price Guarantee* on all our products. Find a better price and we will beat it. Guaranteed.

We offer this service for prices offered by authorised reseller partners in Australia only. 

The margin by which we beat the price is determined at our sole discretion

Prices compared to online prices or written quotes for same items and for same quantities.

Best Price Guarantee does not include the following:

  • Prices offered by unauthorised resellers
  • Second hand or after market items
  • Counterfeit items, replicas or copies of the items
  • Prices offered by resellers outside Australia or in other currencies
  • Outdated, previous models, end of life products, damaged, discontinued, clearance items, bulk stock and expired quotes
  • Prices offered for any 3rd party services including freight/delivery, storage, installation/ rubbish removal etc.   

Lead Times

In the unlikely circumstance where we require to transfer stocks from interstate or the stock becomes out of stock, the delivery may take longer than 15 business days. We will provide an update to our clients if this is the case. 

When ordering products from Office Furniture Company, you agree to indemnify Office Furniture Company against any losses suffered due to product delays. In all matters arising from product delays and / or lead times, you agree to indemnify Office Furniture Company and hold harmless for any damages and losses arising from product delays caused by Office Furniture Company, our suppliers or third party carriers.

For any further details, please visit our Terms of Service page.