Returns

While rare, delivery issues can happen. If your order arrives damaged, incomplete, or not quite right, please contact us as soon as possible. We’ll review the issue and arrange a resolution, whether that’s a replacement, repair, or refund. Providing photos can help us resolve things faster.

Need to make a change? We can usually adjust orders before dispatch. In some cases, an admin fee may apply to cover the additional work involved. This includes coordinating changes with suppliers, updating internal systems, and rechecking freight and stock details.

Any price difference will be finalised before your order proceeds. If a refund is required, it will be processed to your original payment method.

If you decide to cancel your order entirely, an admin fee will apply and the refund will be issued less any credit card or merchant fees we incurred on your transaction. Please note that custom or made-to-order items cannot be changed or cancelled once production has started.

Changes or cancellations after dispatch are treated as returns. Some products may be eligible to return, while others, such as clearance stock or custom-made furniture, are not.

Returned items must be unused, in original packaging, and meet our returns criteria. A 20 percent restocking fee applies, and customers are responsible for all freight costs, including the original delivery and return shipping.

All of our products are backed by strong manufacturer warranties, and we help manage the warranty process on your behalf. If an item develops a fault, we’ll coordinate with the supplier to arrange a repair, replacement, or refund, in line with Australian Consumer Law.

Warranty coverage and duration vary by product. You’ll find specific details listed on each product page.